Miva Hosting

e-Business Express

Support Services

FAQ

"To be on a quest is nothing more or less than to become an asker of questions."

Answers for all of your e-commerce questions

General

Hosting

Domain

Software and Services

Technology

Billing

What do I need to sell online?

A shopping cart, SSL certificate, merchant account and of course an e-commerce hosting plan. All of our e-commerce hosting plans include everything you need to sell online. Each of the plans includes free merchant account and Authorize.net payment gateway setup and activation.

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How long does it take for the world to see my site?

New domain registrations usually complete within 6 hours but can take up to 24 hours. It does depend on ALL networks and ISPs of the world to update their servers and lookup your new domain name. Some popular dial-up ISPs (i.e. Earthlink, Slip.Net, Sprynet, Grid.Net) take less than 6 hours to update their servers, while others will take more than a day. So if you are still using a dial-up connection to the Internet, make sure you have a reliable ISP that promply updates its DNS servers, so you can access yourdomain.com right away.

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What types of account activities are prohibited?

We do not allow spamming, adult sites, abuse of server resources, and usage for illegal activity of any kind. For a detailed explanation of prohibited activities please read our acceptable use policy.

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What server platform does e-Business Express use?

We use Red Hat Linux servers.

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Do you offer Virtual Private Servers?

Yes, we offer shared, VPS and dedicated server hosting plans. Virtual Private Servers (VPSs) are a cost effective way to add the functionality of a dedicated server at a fraction of the cost. Under VPS, each user is allocated an independent VPS environment with its own applications and services as illustrated above, isolated from all other users. Each VPS performs and executes exactly like a stand-alone server.

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Can I add applications with a VPS hosting plan?

VPS accounts operate independently, each with its own operating system and applications, including sendmail. You can customize existing applications and add entirely new applications through the VPS control panel.

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Is root access available under your VPS hosting plan?

Yes, we will provide root access to your server upon request with selected VPS hosting plans. Additionally, your VPS system can be rebooted independently and has its own users, IP addresses, memory, processes, files, applications, system libraries and configuration files.

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I had a bad experience with a resource hog on another host's shared server plan. Do you have any hosting plans that will ensure resources will be available for my site no matter what resource demands are placed on the server by other users?

Yes - Under our VPS hosting plans, you're guaranteed the allocated bandwidth and processor resource availability for your plan, no matter what resource demands other users place on the server.

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I was blacklisted for SPAM on a shared server with another host. I don't need a dedicated server, is there a plan that will protect me if another user on the server gets blacklisted for SPAM?

Yes, because every VPS account has its own sendmail application, you will not be blacklisted based upon the actions of another user. VPS accounts insulate the account holder from other users on the server so you will not run the risk of being black listed and losing your email.

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Can I host multiple domains/subdomains under your hosting plans?

Yes, the VPS and dedicated server hosting plans were designed to support as many domains and subdomains as your resources will allow. See hosting plan descriptions for details.

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What is a "parked" domain name?

Parked domains are aliases of other domains. For example, if you had the domain olddomain.com and parked it on your other domain – newdomain.com all traffic gong to olddomain.com would automatically be sent to newdomain.com.

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Do you support subdomains?

Yes! You can create subdomains for your account yourdomain.com like sub.yourdomain.com.

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How can I check domain name availability?

You can use the form located at Domain Name Registration to check the availability of any domain name.

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How do I register new domain names?

You can register new domain names through e-Business Express for as low as $15.95 per year. Our domain name registrations are thru our partnership with eNom, a leading online provider of domain name registration and online services. eNom is the second largest domain name registrar worldwide, and the number one registrar for resellers, with the largest, most active distribution network in the domain industry. eNom is accredited by the Internet Corporation for Assigned Names and Numbers (ICANN). For more information about this, please see our Domain Registration page.

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When my domain name is registered through you, who owns the name?

You do. Also, on the domain name record you will also be listed as the administrative and billing contacts. Whenever you want to make modifications with your domain name, the administrative or billing contact is always contacted first.

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How do I transfer a domain name to e-Business Express?

Yes, we can automatically send a modification request to your domain name registrar, and they will, in turn, send confirmation of the request via email to the administrative, and technical contacts for confirmation. Be sure to provide us with your registrar and login and information and we’ll we will process your request right away. To send us your information click here.

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Can I transfer an existing domain registered using Register.com?

Yes, we can complete your domain transfer for you from Register.com, NetworkSolutions.com or any other accredited domain name registrar. You simply need to send your account user name and password that you were provided when you registered your domain with Register.com or other domain registrar. To send us your information click here. If you would like to complete the domain transfer yourself, you can use the e-Business Express Name Server Information (DNS) provided in your welcome letter.

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What shopping carts do you offer?

We specialize in MIVA 5 (version 4 also available) for selling online. MIVA Merchant is the most popular shopping cart on the Internet today. MIVA is used by such industry giants as eBay and USA Today.

MIVA Merchant is a multi-page shoppig cart supporting an unlimited number of products, exports to QuickBooks, and includes inventory tracking, an affiliate program and much more.

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Do you offer MIVA Merchant modules?

Yes, we offer several Miva Merchant plug-in modules such as Quick Audit (QA), product Tabs, PeachTree data feed, Mass Product Delete and more through MVMONSTER.COM. If you're looking for a module to meet more specific needs we'll do our best to create a customized module just for your business. See more about our Miva Merchant modules at MVMONSTER.COM.

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Do you offer custom design services for websites?

Yes! We provide personalized website design or redesign. Our designers create a look and feel for your website that is geared entirely towards your target audience, while also meeting the specific needs of your business. Each detail of your website design is carefully considered, down to every button. We work with you from start to finish through our one-of-a-kind prototyping process and deliver successful, innovative designs to make your storefront stand out in the crowd. See some of our custom design work here or see how custom design has helped our clients, read our case studies.

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Do you provide search engine marketing services?

Yes, we offer a variety search engine marketing services. We provide custom search engine optimization (SEO) services to deliver qualified traffic to your web site through organic search results. We also develop and manage custom pay-per-click (PPC) campaigns. PPC campaigns are an outstanding way to build traffic quickly as your natual search marketing campaign comes to fruition. We also install and integrate Google Analytics enabling you to monitor and track each of your campaigns.

Learn more about our search engine optimization (SEO) process.

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How does your digital product photography service work?

e-Business Express offers product photography services for e-commerce clients and other website projects. We produce high-quality, detailed digital photos of your products to use in your online shopping cart or any other area of your site. Simply mail us the products you would like photographed and we will have our in-house photographers take distinctive photos according to your specifications. Our digital product photography service allows you to present attractive, accurate product images to your consumers and surpass the competition.

See some of our digital product photography or to get started today and provide your information.

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Do you offer SSL (secure socket layer) for transferring sensitive information?

Yes! All hosting accounts include the latest SSL technology so your customers can safely order products or services online!

By using the secure server (SSL), the information is encrypted before it is sent. It would be practically impossible for anyone to decrypt it without knowing the key. Best of all, you don’t have to buy a security certificate to enable the secure server - you can use the server-wide certificate FREE of charge. We will provide you with the name of the server when your account is activated!

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Do you offer a credit card processing solution?

Yes, in fact we offer complete plans with some of the best rates available anywhere today. We have partnered with Merchant Service Center to make it easy for your to offer Visa, Mastercard, Discover and American Express as payment methods for your customers. Our merchant account rates are some of the lowest available anywhere. Also, we now offer a free payment gateway for qualified online merchants. Learn more about our credit card processing.

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High speed is important, how can I be sure my site will download fast?

Our servers have connections with GlobalCenter (GC), Qwest Communications and GTE through three separate bandwidth-on-demand connections. We are linked to FGC by a fiber optic cable. Giving you great speed at all times!

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Can I upload pages frequently?

Each account comes with one FTP/Telnet account. You have full access to your space via FTP 24 hours a day, 7 days a week so you can update your site at your leisure. Learn more about FTP.

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What is the data transfer for my web site?

Monthly data transfer is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received, it adds to your monthly data transfer. A transfer limit of 15GB allows 1,500,000 hits. You can monitor and add more transfer if needed at any time by clicking 'Upgrade' button on your control panel. Our plans range from 10GB to 200GB of transfer per month.

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Do your accounts all come with their own CGI-bin?

Yes! The CGI-bin is where you store and run CGI scripts from. These scripts are used to generate online order forms, guestbooks, shopping carts, counters, and more! Every account comes with a local CGI-bin!

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What CGI scripts come with your hosting plans?

All hosting plans include a hit counter, a search engine, a web creation tool, a form emailer, bulletin board, guest book and much more. Adding CGI scripts to your account is a snap.

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What are autoresponders?

Autoresponders automatically respond to incoming email. For example, if you plan on being out of the office on vacation, you can set up an autoresponder to an email message to everyone who emails you while you’re gone letting them know your out of the office vacationing and will respond when you return. Each account plan comes with unlimited autoresponders.

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What about the Traffic Statistical Software?

Traffic analysis software comes pre-installed with every web hosting account! We use HTTP-Analyze and it is very easy to access. You can access your weekly stats by typing http://yourdomain.com/stats/.

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Will my credit card be billed monthly?

Yes, if you pay for your account on a monthly basis with a credit card, we will re-bill your credit card each month on your designated billing day. This saves you from having to re-submit your payment each month and keep your account up to date.

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Can I pay by check?

We do accept payments by check for account payment options of 6 months or more. Please make checks payable to:

e-Business Express
8840 Commons Blvd.
Suite 130
Twinsburg, Ohio 44087
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How can I check the status of my account?

You can check the current status of your account at http://yourdomain.com/cp/rac/viewAccountStatus.html

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